Storefront WhatsApp contact
Configure the shopper-to-store WhatsApp contact action without confusing it with automated notifications.
When enabled and configured, the storefront WhatsApp contact button lets a shopper start a conversation with the store using the store's configured contact number and an optional initial message.
This shopper-initiated contact feature is distinct from automated merchant new-order WhatsApp notifications. Availability of automated notifications depends on the store's plan entitlement, merchant preference, and provider configuration.
Verify the displayed destination number and message before enabling the action. HelaCommerce does not guarantee delivery or response times for conversations handled in WhatsApp.
Last updated
2026-10-02