Payment methods and invoices
Understand customer payment status and where payment methods are configured.
Customer store payments are separate from the merchant's HelaCommerce subscription billing. Configure shopper payment methods in the Store Admin settings area shown for your store.
Available methods may include Cash on Delivery, bank transfer, manual payment, and PayHere depending on the store's current configuration. Do not advertise a method until its instructions and availability are correct.
Payment state
An order can be unpaid while fulfillment progresses. COD remains outstanding until cash is collected and an authorized Store Admin marks it received. A cancelled unpaid order does not require payment or a refund.
Invoices
Use the invoice view associated with the order to review its saved item and total snapshot. If the invoice and order details appear inconsistent, pause manual settlement and contact support with the order number.
Last updated
2026-10-02