Troubleshoot common store issues
Safe first checks for sign-in, catalog, checkout, email, and store availability problems.
Store or page does not load
Retry once and check the store's public URL. If Store Admin reports an outage, contact support with the URL and approximate time; do not share passwords, OTPs, or API credentials.
Product is not visible
Check that the product is active and published, has valid availability, and belongs to the intended categories. Review variant stock and storefront filters.
Checkout or payment issue
Do not retry a payment repeatedly if the provider shows a pending result. Check the order and provider status first, then contact support with the order number.
Email was not received
Check spam and the address entered. For OTP, request a new code and use the latest message. Merchant signup verification and customer sign-in are different flows.
Last updated
2026-10-02