HelaCommerce Documentation

Practical guides for setting up your store, managing products, and serving customers.

Getting Started

What is HelaCommerce?

A quick overview of the HelaCommerce store platform and its merchant tools.

Getting Started

Create and verify your merchant account

Getting Started

Create a store

Start the store setup journey and understand the steps before launch.

Getting Started

Use the merchant dashboard

Find your stores, account settings, and the entry point for store setup.

Store Setup

Update store details and contact information

Manage the store identity and public contact details available in Store Admin.

Store Design

Themes, pages, and storefront design

Preview a supported theme and manage storefront pages and navigation.

Products

Create products and variants

Add a product and represent each size, color, or other sellable combination as a variant.

Products

Product images and bulk CSV import

Upload product imagery and use the Store Admin example file for catalog imports.

Collections & Merchandising

Collections, search, and product filters

Help shoppers find products through your store's shop, categories, tags, and collections.

Inventory

Manage product and variant inventory

Review stock, record adjustments, and understand bundle availability.

Discounts & Promotions

Create a discount or promotion

Add a discount code or automatic promotion and review its status before sharing it.

Customers

Customer accounts, order history, and wishlist

Explain customer email-code sign-in and the account features available to shoppers.

Customers

Returns and store rewards

Review the store's available return and loyalty options from the customer account.

Orders

Manage orders and Cash on Delivery

Review an order, update its status, and collect COD payment through the supported workflow.

Payments

Payment methods and invoices

Understand customer payment status and where payment methods are configured.

Shipping

Configure shipping and delivery

Review the store's delivery areas, rates, and checkout address requirements.

Communications

Order email and store contact notifications

Understand transactional order emails and distinguish them from shopper-initiated WhatsApp contact.

Communications

Storefront WhatsApp contact

Configure the shopper-to-store WhatsApp contact action without confusing it with automated notifications.

Reviews

Write and manage product reviews

Learn who can review a product, what Verified Purchase means, and how moderation works.

Account & Billing

Manage merchant subscription billing

Review each store's subscription, billing address, saved payment method, and invoices.

Troubleshooting

Troubleshoot common store issues

Safe first checks for sign-in, catalog, checkout, email, and store availability problems.