Manage orders and Cash on Delivery
Review an order, update its status, and collect COD payment through the supported workflow.
Open Orders in Store Admin to review customer details, items, selected options, delivery information, totals, and payment state.
Update an order
Use the order status controls for valid fulfillment transitions. Add tracking information when the workflow offers it, and verify the customer-facing summary before saving.
Cash on Delivery
For COD, the order is not paid merely because it was placed. The payment workspace identifies outstanding COD separately. After collecting cash, use Mark payment received on the correct order and confirm the status change. Do not use this action for an online or bank-transfer payment that has not actually been received.
Cancelled unpaid COD is not collectible and is presented as not required rather than a refund.
Last updated
2026-10-02